shipping and returns policy:

Effective date: August 1, 2026

Order Processing and Shipping

Orders ship once each week by USPS Priority Mail or FedEx and include tracking and carrier insurance. Made-to-order and custom pieces have the processing time shown in the product description or order confirmation. Transit times are estimates, not guarantees. We currently ship to the contiguous United States. Local pickup is available at The Pottery Studio in Cypress Park, 2808 Elm St, Los Angeles, CA 90065 by appointment after you receive a pickup notification.

Returns

ALL SALES ARE FINAL. Because each piece is handmade and produced in small batches, we do not accept returns or exchanges and do not offer refunds for change of mind, color or size preference, or the normal handmade variations described in the product listing. Please review all photographs, dimensions, care information, and product details before purchasing, and contact us with any questions before placing your order.

This final-sale policy does not apply when an item arrives damaged in transit, the wrong item was sent, or a remedy is required by law. Nothing in this policy limits consumer rights that cannot legally be waived.

Damaged or Lost in Transit

If your order arrives damaged, email betsey@betseycarter.com within three days of delivery. Include your order number and clear photographs of the damaged item, the outside and inside packaging, all packing materials, and the shipping label. Keep the broken pieces and all packaging until the carrier claim is resolved. If tracking indicates a delivery problem or the package appears lost, contact us within three days of the expected delivery date or the carrier status that alerted you to the problem. We will review the information, coordinate with the carrier when appropriate, and provide the remedy available for the circumstances, such as replacement, refund, repair, or store credit.

Cancellations and Address Changes

Contact us immediately at betsey@betseycarter.com if you need to change a shipping address. We cannot guarantee an address change once an order has been processed or shipped. Once an order is confirmed, it generally cannot be canceled. Custom and made-to-order work cannot be canceled once production begins.